Still waiting for Dog Silencer Pro to come thru with their Warranty!

I'm big on customer service. With over 15 years of customer service background, I have high expectations when I have a shopping experience. And with so many competitors out there vying for our money, it only makes sense that companies try to maintain a high level of customer service. So here I am, still waiting for a response from the company Good Life (the company that sells the Dog Silencer Pro) to respond to my request for a replacement or repair of my product. A simple response would make me happy right now, even if they told me it would take a little while to receive my repaired product, I might be okay with that. But no response makes me question their ability to honor any guarantee they offer. I have only tried contacting them via there contact page so far. I'm not able to make many calls during the day at work, so I try to do most my work in the evening or late at night. So for a web based company to respond to my simple request via email seems reasonable.

Let's hope they respond to my request this time. I see on there site that you can call 24/7...I think I might try that, because being out over $100 for something I just bought is really getting on me.....here goes, I'll let you know how it goes.............

........Just got off the phone with a rep with Good Life. After 3 calls and 2 disconnects, I finally got a rep on the line. The after hour service is only for ordering, and is a contracted company separate from the Good Life. They primarily handle taking orders over the phone. When I finally did get someone on the line he was courteous and friendly. He advised me he would forward my request to the company, and they should recieve a response around 6 am. So to this point, the tally is as follows: 2 contacts via their website, 2 calls disconnected, 1 call completed, 1 rep forwarding my request to be addressed in the morning. Of course this isn't a lot of work on my part, just a minor inconvenience. But it doesn't bode well to me on the company.

My complete and final review will come after I've had all my experiences with the Good Life resolved. I still pray that everyone can enjoy a quiet neighborhood where you can relax from the stresses of our lives.